Delivery and Return Policy

1. Delivery

The Products are delivered to the address indicated by the customer on the order form. The Customer must verify the completeness and conformity of the information the provide to Millow. Millow can not be held responsible for any typing errors and consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer. Deliveries are made Monday to Friday, except holidays.

Once your order has been shipped, you will receive a tracking number.

If the parcel tracking service of our carriers indicates that the parcel has been delivered, but that the customer has not received their parcel, the customer will have to carry out a search / complaint with the commercial services of the carrier, but in no case Millow can be held responsible for the loss or theft of this package, so no compensation or re-shipment will be possible.

2. Delivery Times

Orders placed online via the site are taken daily from Monday to Friday, except holidays. Millow does its utmost to process and ship the same day any order placed before 10 am, however the processing time and preparation of an order can be extended and last between 1 and 3 business days. An email is automatically sent to the Customer at the time of the shipment provided that the e-mail address given on the order form is correct.

For metropolitan France, delivery times for La Poste and Colissimo are 24 to 48 hours.

Exceeding this period may in no case be withheld against Millow, nor give rise to a termination of the contract or any compensation for damages. Our partner is La Poste, with which we ship packages with tracking number to the address indicated when ordering. As such, Millow is not able to guarantee a precise time of delivery.

An estimation of the amount of the shipping costs is calculated according to the country of delivery before validation of the cart. These costs are confirmed before the final validation of the order. In the case of a delay compared to the deadlines announced by the carrier, the customer must first contact the distribution office of La Poste. In the event of significant delays, the customer may contact Millow by sending an email to the following address: hello@millowwatch.com, or through the contact form on the site.

Millow will be responsible to create a file of contention or start an investigation to carry out a search for the parcel. In the event that the parcel was not found, Millow would, after the end of the survey of the postal services, refund the sums paid of the Order. Notwithstanding the foregoing, Millow can not be held responsible for the harmful consequences resulting from a delay in delivery, only the reimbursement of the Product by Millow being possible to the exclusion of any other form of compensation.

3. Exchanges and Return Rights

In accordance with the provisions of the Consumer Code, the Customer has a right of withdrawal that can be exercised within 14 days after receiving the order. To exercise this right, he must return the Product to the address provided on request by email to the customer service at the following address: hello@millowwatch.com, or through the contact form on the Site.

Once your return validated, you will have to return your articles to the following address:
Millow
31 Rue Boissy d'Anglas
75008 Paris

Do not forget to inform us of your last name, first name, address, order number concerned. Upon receipt of your package, we will send you an e-mail confirming receipt by us. Return is at the Customer's risk. It is the Customer's responsibility to retain any proof of return. If the place of delivery is in mainland France, the expenses of return will be offered to him. The return of the Products is the responsibility of the Customer if the place of delivery is outside Metropolitan France. When several items ordered on the Site have been shipped to metropolitan France only once (per single package) and the Customer decides to return items that would not be suitable for multiple shipments, the return shipping costs from the 2nd shipment will be at the same time. Customer's charge.

Attention: watches that have been sold with an engraving on the back of the case will not be exchanged or refunded.

Refunds:

Millow undertakes to refund the Customer for all sums paid within a maximum of 14 days from receipt of the Products and the Client's decision to withdraw. Returned products must be intact, in perfect condition for resale and in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded.

Exchanges :

Exchanges are subject to availability in stock of the product within a period of 14 days from the receipt of the Products and the Customer's decision to withdraw. Similarly, returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded.

Conditioning :

The products are packaged in such a way as to respect the transport standards in force, and to ensure optimal protection of the Products during their delivery. The Customer is asked to comply with these same standards when returning a product either during an after-sales service or when returning for convenience. In the event of a return of the Product, if we find that the product returns to us damaged because of an insufficient quality packing, Millow will be able to decide to refund only partially the Product or to refuse to refund it in case of impossibility resale in the state.


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