In accordance with the provisions of the Consumer Code, the Customer has a right of withdrawal that can be exercised within 14 days after receiving the order. To exercise this right, he must return the Product to the address provided on request by email to the customer service at the following address: firstname.lastname@example.org, or through the contact form on the Site.
Once your return validated, you will have to return your articles to the following address:
31 Rue Boissy d'Anglas
Do not forget to inform us of your last name, first name, address, order number concerned. Upon receipt of your package, we will send you an e-mail confirming receipt by us. Return is at the Customer's risk. It is the Customer's responsibility to retain any proof of return. If the place of delivery is in mainland France, the expenses of return will be offered to him. The return of the Products is the responsibility of the Customer if the place of delivery is outside Metropolitan France. When several items ordered on the Site have been shipped to metropolitan France only once (per single package) and the Customer decides to return items that would not be suitable for multiple shipments, the return shipping costs from the 2nd shipment will be at the same time. Customer's charge.
Attention: watches that have been sold with an engraving on the back of the case will not be exchanged or refunded.
Millow undertakes to refund the Customer for all sums paid within a maximum of 14 days from receipt of the Products and the Client's decision to withdraw. Returned products must be intact, in perfect condition for resale and in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded.
Exchanges are subject to availability in stock of the product within a period of 14 days from the receipt of the Products and the Customer's decision to withdraw. Similarly, returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded.
The products are packaged in such a way as to respect the transport standards in force, and to ensure optimal protection of the Products during their delivery. The Customer is asked to comply with these same standards when returning a product either during an after-sales service or when returning for convenience. In the event of a return of the Product, if we find that the product returns to us damaged because of an insufficient quality packing, Millow will be able to decide to refund only partially the Product or to refuse to refund it in case of impossibility resale in the state.