MILLOW is a Simplified Joint Stock Company (SAS) with a capital of 6,000 euros registered under 843 049 891 (RCS), whose registered office is located at 31 Rue Boissy d'Anglais 75008 Paris The hereinafter "MILLOW"

Customer Relations Contact Information
Postal address: MILLOW Customer Relations Department 31 Rue Boissy d’Anglais 75008 Paris

The millowwatch.com site allows the Customer to order MILLOW brand products online (hereinafter "the Product(s)") in accordance with these general conditions.


These general conditions of sale aim to define the rights and obligations of MILLOW and of the Customer of products presented by MILLOW on its site www.millowwatch.com (hereinafter “the Site”). They apply exclusively between MILLOW and any individual consumer visiting or making a purchase via said Site (hereinafter “the Customer”). Any order placed with MILLOW on the site www.millowwatch.com therefore entails the Customer's unreserved acceptance of these conditions.


MILLOW reserves the right to modify these General Conditions of Sale at any time and without notice, the applicable conditions being those in force on the date of the order by the Customer.


4.1 - Changes to the site
MILLOW may add, modify or remove any part of the Site, including, without limitation, any Content (as defined below), at any time without notice.

4.2 - Personal information / privacy
Customers agree to provide accurate, complete, up-to-date information. This information is necessary for the purchase of products and memberships. MILLOW reserves the right to block sales to customers who provide false, inaccurate or incomplete data. The Customer acknowledges that MILLOW uses a third-party payment processing service to process orders and charges made to your credit card. MILLOW's privacy policy is described below on "Personal Data", explains how personally identifiable customer information is collected, used and disclosed. You acknowledge that we may use your personal information in accordance with the terms of the Privacy Policy.


5.1 - The Products offered for sale are presented on the MILLOWWATCH.COM Site and accompanied by a description.

5.2 - The Products offered by MILLOW comply with the standards applicable in France and the European Union. Items such as, in particular, photographs, texts, graphics as well as all the information and characteristics illustrating and/or accompanying the Products are not contractual, which the Customer acknowledges.

5.3 - Consequently, MILLOW cannot incur any liability in the event of error or omission of one of these elements or in the event of modification of the said elements by the suppliers and/or editors.


6.1 - The Customer declares to be at least eighteen (18) years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.

6.2 - The Customer undertakes to communicate to MILLOW the actual and necessary information for the performance of the service covered by these conditions as requested online and according to his situation, in particular his surname, first name, address, valid phone and email.

6.3 - The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or the recovery of which would be unlawful.


7.1 - The Customer guarantees that he is fully authorized to use the payment card for the payment of his order and that these means of payment give access to sufficient funds to cover all the costs resulting from the use of the services of laruze. com.

7.2 - Any order will only be validated after acceptance of payment.

7.3 - Non-compliance by a person with the obligations subscribed to under these General Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may result in the suspension of access to the service of millowwatch.com, or even the termination of his account depending on the degree of seriousness of the actions in question, without prejudice to any damages that the company laruze.com may request. Consequently, millowwatch.com reserves the right to refuse any order from a person with whom such a dispute exists.

7.4 – MILLOW can accept orders within the limits of available stocks. It informs the Customer of the availability of the Products sold on the Site at the time of the order confirmation.

7.5 - Once the order has been placed, MILLOW sends the Customer an e-mail confirming it. He informs him of the dispatch of the Products. 7.6 - If, despite MILLOW's vigilance, the Products are unavailable, MILLOW will inform the Customer by e-mail as soon as possible. Pursuant to the provisions of Article L 121-20-3 of the Consumer Code, in the event of unavailability of the product or service, the Customer then has the option: - Either to be delivered of a product or service of equivalent quality and price, within the limits of available stocks; - Or to be reimbursed for the price of the product or service ordered within 30 days of its request. The Customer may then cancel his order and be reimbursed, where applicable, for the sums already paid. Definitive or temporary unavailability can in no way engage the responsibility of MILLOW, nor can it open any right to compensation or damages in favor of the Customer.


8.1 - The prices displayed on the Site are indicated in euros, all French taxes included (French VAT and other taxes that may be applicable), excluding shipping costs, participation in order processing costs and packaging costs.

8.2 - Shipping costs, participation in order processing costs and packaging costs will be indicated in the Customer's basket, before the final validation of the order.

8.3 - Prices may be modified at any time, without notice and in particular in the event of a change in tax or economic data. The articles will be invoiced on the basis of the rates in force at the time of the recording of the order.


9.1 – MILLOW delivers its Products all over the world.

9.2 - The Products are shipped with the delivery note, to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or PO boxes.

9.3 - The delivery times indicated on the site are indicative times, corresponding to the average processing and delivery times. In order for these deadlines to be respected, the Customer must ensure that he has communicated exact and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes , names and/or intercom numbers, etc.).

9.4 - Items are delivered within 2 to 15 working days of the order throughout mainland France. This deadline is given as an indication and may vary depending on the availability of the items. Exceeding this period can in no way be held against MILLOW, nor give rise to a termination of the contract or any compensation for damages. Beyond a period of one month from the date of the order, MILLOW will refund by check or bank transfer the undelivered goods.

9.5 – MILLOW undertakes to inform the Customer of the progress of the processing of his order. Without prejudice to the period available to the Customer under his right of withdrawal defined in Article 11 below, it is the Customer's responsibility to check shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it shows obvious signs of deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three MILLOW working days.

9.6 Packages are delivered by post or by express carrier to the address indicated when ordering. As such, MILLOW is not able to guarantee a precise time of delivery. The transfer of risk takes place at the time of delivery of the goods.

9.7 MILLOW cannot be held liable in the event of non-performance of the contract following a case of force majeure, in particular, and without limitation, in the event of war, riot, insurrection, interruption of transport, import problem, strike, shortage, fire, earthquake, storm, flood.


10.1 - Full payment must be made when ordering. At no time can the sums paid be considered as a deposit or installment. The Customer pays for his order by credit card (Visa, Mastercard, American Express) in accordance with the provisions of this article.

10.2 - For any transaction, the Customer will indicate the number appearing on the front of his card, the expiry date of his card and the cryptogram appearing on the back of his card (last three digits).

10.3 - The communication by the Customer of his credit card number constitutes authorization for MILLOW to debit his account for the amount of his order.

10.4 - No shipment against reimbursement will be accepted, whatever the reason.

10.5 – MILLOW retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. For payments by credit card (credit card, visa credit card and american express), PAYPAL and Stripe are responsible for securing payments. All information that Customers communicate to MILLOW is strictly protected and guarantees the compliance and security of each transaction.


11.1 - Concerning the goods marketed on the Millowwatch.com Website, Customers have the right to withdraw and return their product(s) and/or service(s) for seven clear days from the date delivery of these, in accordance with the provisions of Article L 121-20 of the Consumer Code, in the context of event sales.

11.2 - The Customer may, within seven days following the delivery of his order, and concerning the products subject to the right of withdrawal.

11.3 - Prior to any return of a product, the Customer must indicate his intention by sending an email to the following address: hello@millowwatch.com

11.4 - The Customer's reimbursement will be made by any means of payment within thirty days of receipt by MILLOW of the Customer's request to exercise the right of withdrawal, provided that the product or service has been returned to MILLOW. Products returned damaged, incomplete, soiled or without the original packaging will not be taken back, exchanged or refunded. Beyond the period of 30 days from the order, the goods will not be taken back, exchanged or refunded. Personalized watches that have been sold with an engraving on the back of the case cannot be exchanged or refunded.

11.5 - The return of all the products or services ordered will give rise to a refund equal to the totality of the sums paid by the Customer, i.e. the purchase price of the product(s) or service(s). ) purchased excluding any delivery costs. The return of an order is indicated as a negative operation.

11.6 The return or exchange is at the Customer's risk.


12.1 – MILLOW has, for all stages of access to the site, from the ordering process to the shipment of the package or subsequent services, only an obligation of means.

12.2 - MILLOW cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with the law and case law.

12.3 - MILLOW cannot be held liable for special, direct, indirect, incidental or incidental damages of any nature whatsoever, including, but not limited to, material damage, loss of value of the products or loss of use of the products, whether based on breach of express or implied warranty or condition, breach of contract, by operation of law or otherwise (including, but not limited to, negligence or strict liability), even if MILLOW has been advised of the possibility of such damages.


13.1 - Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos, etc.).

13.2 - This Site or any part of this Site must under no circumstances be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of MILLOW.

13.3 - In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full property of MILLOW.

13.4 - The Customer is therefore required to respect intellectual property rights and may not in any way use the trademarks appearing on the Site and on the Products where applicable, or register a trademark that would harm the holder of the rights, unless otherwise provided by contract. The same applies to any other intellectual property right.



14.1 – MILLOW undertakes to use the confidential information of Customers only in the context of the operation of its Site.

14.2 – MILLOW undertakes to respect the confidentiality of the personal data communicated by the Customers on the Website and to process them in compliance with the Data Protection Act of January 6, 1978.

14.3 – MILLOW informs the Customer that this data will be used by its internal services and/or those of its subsidiaries: - To inform its customer of upcoming sales and events, by sending invitation emails, - For processing of the Customer's order, - To reinforce and personalize communication, in particular by sending newsletters, special offers (and in particular competitions, games, etc.) - For the smooth running of the order, the data personal data collected will be subject to computer processing, the Customer acknowledges having knowledge of it. As such, information concerning him may be communicated to MILLOW's technical service providers.

14.4 – MILLOW may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to certain pages.

14.5 - In addition, MILLOW reminds that if the Customer were to change his mind and no longer wished to receive only certain categories of emails, he could at any time let it be known by sending an email to hello@millowwatch.com

14.6 - In addition, in accordance with the Data Protection Act of January 6, 1978, the Customer may at any time exercise his right of access to the file, his right of opposition and his right of rectification or deletion for information concerning him. by sending a request (indicating e-mail address, surname, first name, postal address): - By e-mail to the address hello@millowwatch.com - By going to the Millowwatch.com Website, in the my account section by selecting the desired section - Or by post to the following address: MILLOW 31 Rue Boissy d'Anglais 75008 Paris


15.1 - Passwords
Customer is responsible for maintaining the confidentiality of its passwords, and is responsible for all activities that occur using its passwords. The Customer agrees not to share his password, allow anyone else to access his passwords or do anything else that could compromise the security of his passwords. The Customer agrees to notify MILLOW if there is any unauthorized use of his password on this site or if he knows of any other breach of security in relation to this site.

15.2 - Use of the site and prohibitions
Subject to the Client's compliance with this Agreement, MILLOW grants him a limited, personal, revocable, non-transferable, non-sublicensable and non-exclusive license to access the site and use the content, information, texts, images, graphics, interfaces, audio and video clips and other material displayed on the Site (collectively, the "Content"), solely for its personal and non-commercial use. Customer may not copy, modify, reproduce, publicly display or otherwise perform, distribute or use the Content except as expressly set forth in this Agreement. Customer may not remove copyright or other proprietary notices from any content. If Customer violates any term of this Agreement, Customer's authorization to use the Site and Content automatically terminates. The Customer represents and warrants that it will not, and will not induce any third party to: (a) attempt to disable or circumvent any security mechanisms employed by the Site or the Content or otherwise attempt to obtain unauthorized access authorized any part of the Site or Content or other systems or networks connected to the Site or to any server of MILLOW or its third party service providers, by hacking or any other unlawful means; to access, acquire, copy or monitor any part of the Site or the Content; (c) use any device, software or routine to interrupt or interfere with or attempt to interrupt or interfere with the proper working and operation of the Site or any other person's use of the Site; (d) track or seek to track any information to any other person who visits the Site; (e) use the Site or the Content for, or in connection with, any unlawful purpose, to solicit, facilitate, encourage, condone or induce any activity that is unlawful, or otherwise prohibited by this Agreement or the laws, rules or regulations, or (f) copy, modify, create a derivative work, reverse engineer, decompile or attempt to extract the source code of any proprietary software used to provide, maintain, or otherwise apply to the Site or Content.


16.1 – MILLOW, according to the Customer's choice, undertakes either to reimburse the Customer for the price of the product or service, or to exchange the Customer's product or service for an identical product depending on available stocks, or to exchange a product for a product of equivalent quality and price depending on available stocks in the event of delivery of a non-compliant product and in the event of delivery of a product revealing a hidden defect.

16.2 - For any request of this type, the Customer must then contact the Customer Relations Department by email at hello@millowwatch.com

16.3 - The warranty will not apply to visible defects. The warranty does not cover products or services damaged during transport or misuse. Article L211-4 French Consumer Code


17.1 - Third party websites
The Site may contain links to third party sites that are not owned or controlled by MILLOW, including but not limited to Facebook, Twitter and Instagram (“Third Party Sites”). We provide these links only as a convenience to the Customer. MILLOW does not review, endorse, or make any representations about these third party sites, the companies or individuals who own and/or operate them, or any information, software or other products and services made available by such third party sites or the results that may be obtained from using them. The Customer must exercise common sense and his own judgment, and if he decides to access third party sites linked to the Site, he does so entirely at his own risk, and is solely responsible for his activities carried out within the framework of these third-party sites. Use of Third Party Websites is subject to the terms of use and privacy policies located on the Third Party Sites which may be different from this Agreement or our Privacy Policy, including, but not limited to, word these third-party sites' password and security policies and account user-generated content posting and acceptable use policies.

17.2 - Indemnification
Customer agrees to defend, indemnify, and hold MILLOW harmless from and against all and all losses, liabilities, damages, and/or claims (including, without limitation, attorneys' fees, fees, and expenses) arising out of its breach of this Agreement or resulting from its use or misuse of the Site, Content or Products.


18.1 - If any of the stipulations of these conditions is declared null or unenforceable by a competent court, it will be declared unwritten and will not invalidate the other stipulations.

18.2 - These general conditions of sale are permanently accessible on the page you are currently viewing in a computer format allowing them to be printed and/or downloaded, so that the Customer can reproduce or download them. backup.

18.3 - These general conditions are subject to French law with regard to substantive rules and formal rules. Any dispute must be subject to a prior attempt at amicable settlement.

18.4 - In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding multiple defendants or warranty claims.

18.5 - Pursuant to Articles 1316 and following of the Civil Code and, where applicable, Article L.110-3 of the Commercial Code, the information provided by the Website is authentic between the parties. Elements such as the time of reception or transmission, as well as the quality of the data received, will prevail by priority as appearing on the information systems of laruze.com, or as authenticated by the computerized procedures of millowwatch.com, unless written proof to the contrary is provided by the Customer. The scope of the proof of the information delivered by the computer systems of millow.com is that granted to an original in the sense of a written paper document, signed by hand.